Shipping Policy

Free standard shipping

Standard shipping is free on United States orders over $40 when the packed order weighs under 13 oz. Expedited services are not included in the free tier, and neither are orders shipping outside the United States.

Everything else is rated at checkout before you pay. We don't add a handling fee after the fact.

When your order leaves

• Orders ship 1 to 2 business days after every item on them is in stock.
• Orders placed after 10:00 AM PST are processed the next business day.
• We're closed weekends and public holidays, so an order placed Friday afternoon ships the following week.
• An order that contains a pre-order item ships once all of it is available, on the latest date shown for that item. If you want the in-stock part sooner, place it as a separate order.

Domestic orders travel with USPS. You'll get a tracking number by email as soon as the label is scanned.

Split shipments

If an order ships in more than one package, any shipping upgrade you paid for applies to the first package. The rest travel standard.

International orders

International rates are calculated at checkout. Duties, taxes and customs fees are set by the destination country, are not included in what you pay us, and are the recipient's responsibility. We can't estimate them for you or refund them.

Some international services are not tracked once the package leaves the United States. Where that is the case it is stated at checkout before you pay.

Wrong addresses and lost packages

If a package comes back to us because the address was wrong or incomplete, we refund the order minus the shipping and handling already spent. You're welcome to place a new order with the corrected address.

If the carrier's tracking shows a package as delivered and you can't find it, we can't refund or replace it. Check with your neighbors and your building, then file a claim with the carrier. If tracking has stalled and the package has NOT been marked delivered, email contact@click-case.com and we'll open a trace.

Order review

Orders of $100 or more may be held briefly for review before they ship. If we need anything from you we'll email the address on the order.

Questions

Email contact@click-case.com.